So far 2010 doesn’t seem very welcoming, does it? You don’t need us to tell you that Britain is facing one of the worst winters in 100 years. Schools are closed, roads are shut and transport is disrupted – you might even be one of the three million workers who have been unable to make it into work. But how can businesses prepare?
Bad music on hold. Everyone’s heard it – and almost everybody’s wanted to scream about it. After all, there’s only a certain amount of time you can listen to a tinny version of In the Hall of the Mountain King without going halfway mad, hanging up, or worse, never bothering to call again. So when so many organisations make such a bad first impression, what’s the alternative?