What’s the first voice your callers hear? Interactive Voice Response (IVR) – also known as auto attendant messaging – is a popular feature with busy businesses operating a number of departments. The IVR technology quickly connects calls, offering a number of pre-recorded options for the caller to choose from. It then recognises keypad or voice instructions to direct calls to desired departments efficiently with minimum disruption to callers and staff. But that’s not the only benefit… 