Music On Hold | PH Audio Blog

On-Demand Messaging: have your say

Posted by PH Audio on February 2, 2010 @ 11:42 am
Categories: Music On Hold

At PH Audio, we’re always looking at ways we can improve our service. Product innovation is a big part of that drive, and we’re developing technology that will ultimately make On-Hold Marketing simpler and better to use. As our client, we see your feedback as a big part of that process.

Existing productions are compiled as a single wave file, which can sometimes mean they’re quite inflexible. We want to change that, and give you the ability and the tools to swap and remove individual prompts whenever you’d like to – the On-Hold Marketing you know but on demand.

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Keeping clients engaged when they’re NOT on hold

Posted by Katherine on December 3, 2009 @ 12:13 pm
Categories: Music On Hold
Tags: Audio Branding, Music On Hold

Photo credit: H is for Home @ Flickr

In today’s business world, many companies use music on hold productions to engage their customers while they’re waiting on hold, using professional voiceovers and music to portray a strong, professional image.

But how do you go about keeping your customers engaged when they’re not on hold?

In an ideal world we’d all have the singing voice of Leona Lewis and the humour of Peter Kay to keep customers interested and involved in the phone conversation. But sadly, this just isn’t the case — so we need to find other ways to inspire confidence in our business!

Voice and music on hold. Are you making the most of your audio brand?

Posted by Gemma on November 9, 2009 @ 1:20 pm
Categories: Music On Hold
Tags: Audio Branding, Audio Production, Choosing a voiceover, Choosing music on hold, Music On Hold, On-Hold Marketing FAQs, On-Hold Messaging, Voiceover

Voice and Music

PH Audio are (queue shameless plug) the on-hold marketing champions throughout Europe, so it goes without saying that we know what we’re doing when it comes to all things on hold.

That said, we do like our clients to be on the ball when choosing music and voiceovers that really represent their brands. And although our Audio Account Managers will make expert recommendations – nobody knows their business as well as the clients themselves.

Vote now for your favourite music track

Posted by Peter on October 28, 2009 @ 10:05 am
Categories: Music On Hold
Tags: Audio Branding, Audio Production, hold music, music, Music On Hold, on hold music, on hold production, telephone music

VOTE

It’s powerful, emotive and often controversial – music has a strange effect on us humans. Music on hold is unique in that it finds people when they’re not expecting it and can transport them (emotionally speaking) to another place.

The on hold music tracks below are the most popular choices among PH Audio clients in 2009.

They’re not listed in a particular order, because we want to know what you think – which is your favourite?

Tea for Two