While the UK’s press occupies itself with icy roads, epic snowmen and Eurostar’s winter engineering problems, weather over in the States has thrown up its own challenges for another large travel company this weekend.
Delta Air Lines – who’ve had to cancel a large number of flights owing to bad weather in the wake of the massive Eastcoast snow storm – have apparently misjudged their callers’ taste in on-hold music.
According to accounts from many angry Twitter users, stranded travellers and would-be passengers are calling the airline only to hear Let It Snow on a loop.
We reckon they’d have been better recording some comfort messages directing callers to helpful pages on their website…
…But we’re sure they probably know that by now.
[...] This post was mentioned on Twitter by Adin Heller, Niklas Aman. Niklas Aman said: Delta Air Lines’ on-hold music just won’t fly http://bit.ly/7pTNyN [...]
Pingback by Tweets that mention Delta Air Lines’ on-hold music just won’t fly | PH Audio Blog -- Topsy.com — December 21, 2009 @ 10:02 pm
Oh dear, that’s rather amusing!
Comment by On Hold Recordings — February 9, 2010 @ 5:22 am
[...] December, we picked up on the week Delta Air Lines played ‘Let It Snow’ to callers whose planes were cancelled owing to, well, a lot of snow. Outrage on Twitter besides, it’s obvious the company didn’t do [...]
Pingback by Have you chosen the wrong hold music? | PH Audio Blog — April 9, 2010 @ 3:59 pm